✅ 100% Money-Back Guarantee
We’re confident in the quality of our Lasting Power of Attorney (LPA) service — so confident, in fact, that we offer a 100% no-quibble money-back guarantee if your application is rejected by the Office of the Public Guardian (OPG).
If your LPA is rejected, you get your money back. Simple.
But please note the one exception below.
💡 When You’re Covered
You’ll get a full refund of the fee you paid to us if:
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Your LPA application is rejected by the OPG; and
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The rejection is not due to incorrect signing or witnessing of the documents.
⚠️ One Exception – Signing Requirements
Our guarantee does not apply if the OPG rejects your application because:
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The signing or witnessing instructions were not followed properly (e.g. documents were signed in the wrong order, incorrect witness used, dates don’t match, etc.).
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We provide full guidance to help you get this right, but it’s your responsibility to ensure that the signing process is followed exactly.
💷 What’s Refunded?
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100% of the fee you paid to us for the LPA service.
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Please note: OPG registration fees or any third-party costs are not included in this guarantee.
📩 How to Claim Your Refund
To request a refund under our guarantee:
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Contact us within 30 days of receiving your rejection letter from the OPG.
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Send us a copy of the rejection notice and the returned application.
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We’ll review the reason for rejection and process your refund if eligible.
📝 Additional Info
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This guarantee only applies to LPAs prepared and submitted using our service.
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We reserve the right to update or remove this guarantee at any time, but any changes won’t affect applications already submitted.