Privacy Policy

Effective Date: 25.06.2025
Company Name: Clarence Rigby Ltd trading as LPA-Assist
Registered Company Number: 12638423
Contact Email: info@lpa-assist.co.uk

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Introduction

At LPA-Assist, your privacy is very important to us. Clarence Rigby Ltd (trading as LPA-Assist) is committed to protecting your personal data and ensuring that your information is handled safely and securely.

This Privacy Notice explains how we collect, use, store, and protect your personal data when you use our website and our services.

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Who We Are

Clarence Rigby Ltd trading as LPA-Assist provides an administrative support service for Lasting Power of Attorney (LPA) applications. We are not solicitors and do not provide legal advice. We are registered in the UK and comply with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

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What Personal Data We Collect

When you use our website or services, we may collect the following information:

• Full name

• Contact details (email address, phone number, postal address)

• Payment information (securely processed via our third-party payment provider)

• Information required to complete your LPA application

• Any additional information you provide via contact forms, emails, or phone calls

We also collect basic website usage data (such as cookies and IP addresses) to help improve our website.

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How We Use Your Data

We use your personal data to:

• Provide our LPA administrative services to you

• Process payments securely

• Communicate with you about your application

• Respond to your enquiries

• Comply with our legal and regulatory obligations

• Improve our website and services

We do not sell your data to third parties.

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Legal Basis for Processing

We process your personal data under the following legal bases:

• Contractual Obligation: To deliver the service you have requested.

• Legal Obligation: To comply with applicable laws.

• Legitimate Interest: To manage and improve our services and communicate with you effectively.
   

Payment Processing

All online payments are processed securely through trusted third-party payment providers. We do not store your payment card details on our systems.

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Data Sharing

We only share your personal data when necessary, including:

• With the Office of the Public Guardian (OPG) as part of your LPA application

• With trusted service providers who support the delivery of our services (e.g. payment processors)

• Where we are legally required to do so

We do not sell or share your data for marketing purposes.

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How We Protect Your Data

We take appropriate technical and organisational measures to protect your personal data, including:

• Secure website encryption (SSL)

• Restricted access to your data

• Regular system monitoring and data protection practices
   

How Long We Keep Your Data

We will retain your personal data only for as long as necessary to fulfil the purpose it was collected for, including legal, accounting, or reporting requirements.

Typically, we will retain your data for up to six years after the service is completed, unless a longer period is required by law.

 

Your Rights

You have the following rights regarding your personal data:

• The right to access the personal data we hold about you

• The right to request correction of inaccurate data

• The right to request erasure of your data (in certain circumstances)

• The right to object to or restrict processing

• The right to data portability

• The right to withdraw consent (where consent was the basis for processing)

If you would like to exercise any of these rights, please contact us at info@lpa-assist.co.uk

 

Cookies

We use cookies to improve your browsing experience and analyse website traffic. For more details, please see our Cookie Policy.

 

Contact Us

If you have any questions about this Privacy Notice or how we handle your data, please contact:

Clarence Rigby Ltd trading as LPA-Assist
Email: info@lpa-assist.co.uk

If you are not satisfied with our response, you can contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.